About this partner, Steve.
I help organisations adapt to changing environments, transform performance and thrive through periods of complexity and growth.
As a Chief Operating Officer with extensive experience leading complex, multi-site consumer businesses, I specialise in helping organisations navigate growth, transformation and change.
Whether stabilising performance, reshaping operating models or accelerating strategic priorities, I bring pace, pragmatism and a relentless focus on execution.
I work best in environments where clarity, decisive leadership and disciplined delivery are critical to success, combining commercial focus with a people-centred approach to create sustainable results.
Above all, I help organisations turn strategy into results.
I have worked for Marks and Spencer, Sainsbury’s, Walgreens Boots Alliance, Vodafone, Nisa Retail, Co-op, Vets Now and most recently Lincolnshire Co-op.
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Strategy into Execution
Helping organisations bridge the gap between ambition and delivery by translating strategy into clear priorities, disciplined execution and measurable results.
Example:
Led the post-acquisition integration of a major UK wholesale business into a national retailer, establishing governance structures, coordinating multiple workstreams and ensuring delivery against strategic objectives whilst maintaining business performance.
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Operating Model Design
Designing practical operating models that improve efficiency, clarify accountability and enable organisations to scale effectively.
Example:
Developed future operating models for large multi-site businesses, balancing customer experience, colleague engagement and commercial performance across diverse trading formats. This included labour productivity and task management efficiencies, communication and format and development store design.
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Culture & Colleague Experience
Creating high-performing cultures by aligning purpose, behaviours and accountability to deliver stronger engagement and better business outcomes.
Example:
Introduced new leadership frameworks, engagement approaches and performance disciplines that strengthened colleague advocacy, improved capability and embedded values-led cultures.
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Transformation & Performance Improvement
Supporting organisations to improve performance, simplify complexity and create the conditions for sustainable growth.
Example:
Led large-scale transformation programmes across retail, healthcare and telecommunications, redesigning operating models, strengthening accountability and significantly improving customer and commercial outcomes.
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Leadership Through Change
Providing experienced leadership during periods of transition, uncertainty or accelerated growth.
Example:
Joined organisations at critical points to stabilise operations, build leadership capability and provide the pace and clarity required to navigate significant organisational change. Also a qualified business and personal ICF accredited coach.
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Growth & Commercial Delivery
Helping organisations identify opportunities, accelerate growth and execute commercial strategies effectively.
Example:
Led national recruitment and growth programmes across multi-site retail operations, delivering significant expansion whilst strengthening customer proposition and operational capability.
What Our Clients Say
I was fortunate to work closely with Steve during his time as COO at Lincolnshire Co-op where he was the executive leader of operations across all of the Society’s diverse trading areas. Steve’s wealth of retail experience is obvious, but what really sets him apart is the people-oriented continuous improvement mindset he brings to the table every day. His coaching background means he tackles problems and opportunities with equal parts challenge and support. He was generous with his time, and I benefitted hugely from his experience and support, professionally and personally.
Simon Reeve, Head of IT (Lincolnshire Co-op)